Customer Terms
These Customer Terms govern your use of ETZAM as a customer of ETZAM’s managed services marketplace for digital and field services.
Last updated: 15 August 2026
When these Terms apply
These Terms apply when you create or use a customer account, submit a request, or use customer-facing features of ETZAM.
Role of ETZAM
ETZAM operates a managed services marketplace. It is not an open provider directory.
ETZAM manages and co-ordinates review, clarification, matching, and the structured workflow for customer requests. Approved providers perform the underlying project or service work associated with those requests, unless ETZAM clearly states otherwise in a specific context.
Account and information
Provide accurate account and request information. Keep your sign-in credentials reasonably secure, and notify ETZAM through Support if you suspect unauthorized access to your account.
Use your account responsibly. Misuse, fraud, abuse, or deliberate false information may result in restriction or suspension.
Requests and review
Submitting a request does not guarantee acceptance, matching, provider availability, price, timing, or outcome.
ETZAM may seek clarification, classify or review requests, or decline requests that cannot appropriately proceed through the managed workflow.
Matching and proposals
ETZAM may identify or invite suitable approved providers through its managed process. Provider availability and suitability are not guaranteed.
Customers should carefully review proposals and project terms presented through ETZAM before deciding how to proceed.
Projects and communication
Customers should communicate accurately and respectfully through supported ETZAM channels.
Customers should review scope, milestones, deliveries, revisions, and other operational records carefully as work progresses.
Acceptance and completion
Operational acceptance or completion records in ETZAM may indicate that work is treated as complete within the platform workflow.
Those records are operational product records. They are not presented here as a legal electronic signature.
Service availability
ETZAM currently provides managed request, review, matching, project, and communication workflows for customers.
ETZAM does not currently provide payment collection, refunds, escrow, or similar financial settlement functions through the customer experience described on this website.
No guaranteed outcome
ETZAM does not guarantee that a suitable provider will be found, that a particular commercial result will be achieved, that service will be uninterrupted, or that any project will reach a specific outcome.
Conduct and safety
Customers must not use ETZAM for fraudulent activity, abusive or unlawful requests, misuse of other users’ information, or attempts to compromise platform security.
Suspension and access
ETZAM may restrict or suspend access where reasonably necessary to protect the platform, users, or the integrity of the managed workflow.
Changes
ETZAM may update these Customer Terms as the service evolves. The version published on this website applies to ongoing use of ETZAM while it remains current.
Contact ETZAM
For questions about these Customer Terms, your use of ETZAM as a customer, or customer-related Support enquiries, use the Contact ETZAM form on the Support page.