Support

Guidance when you need it.

Practical guidance for account access, provider participation, requests, projects, and common troubleshooting.

Keep account credentials private.

Account & access

Use the ETZAM app to manage sign-in, verification, recovery, and profile settings for your account.

  • Sign in

    Open the ETZAM app and sign in with the email address for your account.

  • Email verification

    Complete email verification when prompted so your account stays securely associated with your address.

  • Password recovery

    Use the in-app password recovery flow if you cannot sign in with your current password.

  • Account and profile settings

    Update profile details and account preferences from Settings inside the authenticated app.

Provider participation

Service providers join through a managed approval path rather than an open listing environment.

  • Apply in the app

    Submit a provider application from the authenticated ETZAM app.

  • Approval is required

    Participation begins after ETZAM reviews and approves the application.

  • Relevant opportunities

    Approved providers may receive invitations to participate in suitable requests.

  • Managed delivery

    Proposals and delivery follow the managed process of structured work, agreements, and organized progress.

Requests & projects

Customers and providers move through a clearer managed path from need toward completed work.

  • Structured request

    Describe the outcome and essential context in a structured request.

  • Clarification when needed

    ETZAM may ask for missing details so the request is easier to understand before matching.

  • Matching and proposals

    Relevant approved providers may be invited, and structured proposals make comparison clearer.

  • Agreement and progress

    Selected work continues through a documented agreement and organized progress toward completion.

Safe troubleshooting

Try these practical steps before repeating the same action multiple times.

  1. 01

    Check your connection

    Confirm you have a stable internet connection, then retry the action.

  2. 02

    Reopen the app

    Close and reopen the ETZAM app to clear a temporary interruption.

  3. 03

    Confirm the intended account

    Make sure you are signed in with the account you expect to use.

  4. 04

    Retry the relevant action

    Retry only the step that failed, and avoid creating duplicate requests while an action is pending.

  5. 05

    Use password recovery when necessary

    If sign-in fails, use the in-app password recovery flow rather than sharing credentials elsewhere.

Use official ETZAM in-app recovery and support flows. Avoid unofficial channels that ask for account access.

Account deletion

Request deletion in the Marketplace app, or start a deletion request on the dedicated Account Deletion page if you cannot access the app.

Open Account Deletion

Contact ETZAM

Send a Support message through this form. ETZAM reviews messages in the support inbox.

Do not submit passwords, verification codes, payment credentials, or unnecessary sensitive information.

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Topic

Describe what happened, what you were trying to do, and any relevant context.

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